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Frequently Asked Questions



Do you use any chemicals in your products?

No. Some companies label their products as "organic" or "all-natural" but when you read the ingredient lists, they are only using one or two organic ingredients and the rest are chemicals. All of our ingredients are naturally derived and most are ECOCERT certified organic (we state any that are not) and all of our products are FREE of synthetic chemicals, fragrances, waxes, petroleum derivatives, parabens, phthalates, or sulfates. If there is something on our list of ingredients that you are not familiar with, check our glossary or contact us and we will be more than happy to answer your questions.

Are your products vegan?

Yes, all of our products are 100% vegetarian and vegan. We do not use animal ingredients, we do not test our products on animals nor do we use ingredients that have been tested on animals.

Are your products hypo-allergenic?

Hypo-allergenic does not mean non-allergenic but rather the most common skin allergens have been removed from the product. This designation may also refer to human testing where exposure did not cause allergic reactions in most of the test subjects. We have taken all necessary steps to ensure we have not used ingredients that contain known allergens. All of our ingredients are listed on the product's box so you can easily avoid ingredients that may cause you irritation.

Are your ingredients refined?

No. All of our organic ingredients are either distilled, first cold pressed and/or virgin. None of them are refined.

Do your products contain an SPF?

No. Because sunscreens routinely use synthetic and often toxic ingredients and since all organic certification standards prohibit the use of chemical sun blocks, we do not include a sun block in any of our formulas. Instead, we use specific antioxidant-rich ingredients to protect against the sun's UV induced oxidative stress. Our products have natural qualities of protection because of their excellent re-hydrating action of the surface skin tissues. UVA rays are the aging rays and are best countered by topical applications of potent antioxidants. Sunscreens should no longer just contain ingredients to provide adequate broad-spectrum (meaning UVA and UVB) protection. A sunscreen must also contain sufficient amounts of antioxidants to help keep skin inflammation to a minimum. The best protection, of course, is to wear hats and protective clothing and moderating your exposure to the sun in order to prevent premature skin aging.

My products turned a different color, is this normal?

Yes, this is perfectly normal. Since there are no chemicals added to our products to preserve the color, some of our products may change color with age. This is a natural process and is normal. Exposure to light and temperature changes can cause organic ingredients to change color but they are still stable and safe to use. Color change does not indicate spoilage. Seasonal variations in natural ingredients mean that each batch may vary in color.

What is the shelf life of your products?

Our products have a six month to a one year shelf life (depending upon the product). We make all of our products in small batches and we ship your order within 2 business days. We also do not have minimum order amounts. This means that a retail store can purchase one or two items from us at a time, sell them quickly to consumers (you) and reorder as needed, ensuring that the products you purchase are fresh.

I noticed that you have water in your products, do you use a preservative to prevent bacteria from growing?

Yes. We use natural preservatives as well as antioxidants in all of our products to keep bacteria from forming. Certain plant oils, essential oils and herbal extracts have natural preservative properties (i.e. are anti-microbial and anti-bacterial). These ingredients are listed on our product labels and on the outside of our product boxes.

I am very sensitive to fragrance, are your scents chemical based?

No. All of our aromas are naturally derived from fresh organic fruits, plants and flowers. We do not use any chemical or synthetic fragrance.

Who can use Obligé products?

Obligé by nature products are suitable for women and men of all skin types (Caucasian, Asian, Latin, African, etc...). Because our products are very concentrated, a small amount goes a long way. The concentrated richness delivers superior skin care results and is also extremely economical. With regular use each product should last several months.

Are your products easy to use?

We have developed the Obligé by nature product line in keeping with our philosophy that the care of your skin, hair and body should be a simple, minimal and effective routine. Our skin care products are full of nutrients designed to reduce the need for constant reapplication, saving you time and money.

Why did Naprodis choose to create a personal care line around ECOCERT standards?

Based in France, ECOCERT is one of the world's leaders in organic certification, carrying out inspections and certification services in over 80 different countries. They have one of the most vigorous standards globally not only for organic health but beauty care as well. The United States does not currently have certification standards for personal care and beauty products, only food ingredients are individually certified by the USDA.

Does Obligé by nature offer anti-aging products?

Our formulas, rich in antioxidants and nutrients from organic foods and botanicals, offer beneficial results and are effective for a multitude of issues, including aging. A product is only as good as the quality of its ingredients. With the high levels of nutrients we incorporate in our formulas, we are offering maximum benefits in maintaining the health of the skin and in ensuring these ingredients are utilized effectively by the body.

What makes Obligé By Nature products different from other Organic products?

There are an increasing number of companies who offer certified organic personal care/beauty products. However, Obligé By Nature is unique because we are one of the few companies that have achieved some of the highest organic percentages in the industry. Take a look at Our Difference. We hold ourselves to the highest standards of excellence. We want to offer our customers a brand they can trust through every stage of production, processing and distribution right through to the consumer (you). These principles form the foundation of a brand to trust both in safe ingredients and ethical and environmental business practices.

What are your payment options?

We accept debit cards and the following credit cards: Visa, MasterCard, American Express and Discover credit cards.

Is it safe to use my credit card on your website- is it secure?

Yes. Our website is protected with the very latest protection/privacy encryption features. These are updated regularly. We do not keep any credit card numbers in our database nor do we share any of your information. Your transactions are safe and secure.

Can I place an order over the phone?

Yes, you are welcome to order direct. Our toll-free number is: 888-FOR-CLAY or 888-367-2529. Our hours are 10:00AM-5:00PM Monday-Friday PST.

Do you have a product brochure?

Yes. We have a detailed and comprehensive brochure which lists all of our products, ingredients and a glossary. Please contact us for specific pricing.

What are your shipping costs?

Shipping costs are determined by weight and destination. At checkout, shipping costs are automatically calculated and you can choose which option you prefer. We do not charge a handling fee and the calculated shipping costs are actual, not padded.

Can I return an item? What if my product is damaged?

Yes. If you are dissatisfied with any of our products you may return it for a full refund or a product credit. Simply return the unused portion to our warehouse. Please note, you are responsible for shipping costs. If your product is broken or damaged, please contact us with details and we will arrange for a replacement.

How long does it take to receive a shipment?

We ship domestic orders via Fedex ground, UPS ground or USPS Priority Mail; expect delivery in 2-6 business days. (please note: UPS will NOT ship to PO Boxes). We ship International orders via International Priority Mail; expect delivery in 6-10 business days. Insurance is available for International orders.

Who is Dr. Paul Petit and how long have you been in business?

Dr. Petit was director of the Laboratoires Phytergon in France from 1985 to 1994. During those years, he developed natural remedies that he used in his medical practices. He founded Phybiosis in the U.S. in 1991 and introduced his line of natural medicinal remedies to the American public. Dr. Petit founded Naprodis Inc., in 2000, a manufacturer/distributor of the Phybiosis brand and private manufacturer to a few organic personal care companies. It is a family owned and operated business based in San Diego, California. Naprodis is now launching the new brand, Obligé By Nature, Dr. Petit's own line of organic personal care products for the skin, hair and body. Read more about Dr. Petit and Obligé By Nature.